TERMS AND CONDITIONS

Terms and Conditions

At Hamper Yourself, we take pride in the quality of our products and we are dedicated to ensuring that we meet your expectations.

Returns/Exchanges/Refunds

  • If your order is defective in any way, you may return it in new condition and its original packaging for a credit, exchange, or full refund.
  • Returns will only be accepted in their original packaging within 7 days of the time you receive your order.
  • Returned items that have been used or removed from their original packaging will be returned to the customer and no refund will be issued.
  • Where a product is not available at the time of order we will substitute an alternative of similar type and value
  • Refunds will be processed within 7 days of receipt of returned merchandise.
  • Shipping fees are not refundable.
  • Shipping costs to return the items are the responsibility of the customer.
  • For your protection, we use a reputable shipping service such as Australia Post. We cannot issue refunds for items that arrive damaged.

Non-Returnable Items

All food items, customized orders or personalized items are non-returnable.

 

Return Authorization

All returns must receive prior authorization by e-mailing us through our contact form and requesting a Return Authorization. You will then receive a Return Authorization Number from us which must be included with your returned items. Refunds will not be issued on returns that do not include a valid Return Authorization Number.

Cancellations

Cancellations will only be accepted if we have not yet processed your order. (Note: Most orders are processed immediately upon receipt of your payment)

Order Details

To process your order correctly, you must specify your delivery and contact details during checkout. Hamper Yourself cannot accept liability for missing or wrongly delivered orders as a result of inaccurate order details.
Please note we do not provide a Gift Order service. Contact details entered into the order form must be your own as our payment provider (PayPal) requires an email address to process payment receipts.

Restocking Fees

Any items that are returned are subject to a 20% restocking fee.

Payments/Credit Card Security

The secure payment processor for Hamper Yourself is PayPal.
PayPal, a trusted leader in online payments, lets you send and receive money online quickly and securely. Over 78 million users have a PayPal account, and it’s accepted by merchants everywhere.

Payment Options

We accept VISA, MasterCard, AMEX, Discover and your PayPal Account via PayPal’s secure server.

Shipping and Handling

All shipping rates will be determined using standard Australia Post ground rates. These rates are automatically added to your order when you select a P&H option. After your final order is confirmed including tax and shipping, you should then fill out your shipping address. All of our estimated delivery times are noted below.
The customer is responsible for any additional shipping fees incurred because of incorrect shipping information, so please take care when entering all information.
At this time we are only able to ship within Australia.
Orders are shipped from Dromana, Victoria (3936) as Regular Parcels by Australia Post.
Any Orders for delivery on the Mornington Peninsula will be free of Freight Charges and will be delivered by Hamperyourself staff. All of these deliveries will be left in as secluded place possible if the recipient is not at home at time of delivery and is at the purchasers risk

Expected delivery times from date of shipping (please allow additional 1-2 days for processing of your order):

Melbourne: 2 days
Regional Victoria: 1-3 days
Sydney: 2 days
Canberra: 2 days
Adelaide: 2 days
Brisbane: 3 days
Tasmania: 3 days
Other capital cities: 4-5 days
Other regional locations: Please ask at your local post office.

Privacy Policy

In order to protect the privacy of your personal information, all payments are handled by PayPal’s secure payment systems.
We may aggregate statistics regarding the general browsing history of the site for analysis purposes.
If you elect to signup for our mailing list, you agree to receive information from Hamper Yourself in regards to products and services that we and our partners provide.
We will never share your email address with anyone.

 

Hamper Yourself is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.hamperyourself.com.au, other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Hamper Yourself will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

240 Boundary Road, Dromana, Victoria 3936

Enquiries@hamperyourself.com.au

03 5981 9123